Shipping Policy

At Celestial Peptide, we are committed to delivering high-purity, research-grade peptides with speed, discretion, and professional handling. Our processes are designed to maintain product integrity while ensuring a reliable and secure delivery experience across Australia.

1. Shipping Information
1.1 Processing Time
Orders are processed promptly during business hours. Processing times may vary depending on order volume, product availability, and verification requirements.

1.2 Shipping Methods

We partner with trusted courier services to ensure safe and efficient delivery across Australia. Available shipping options will be displayed at checkout based on your location.

1.3 Tracking Information

Once your order has been dispatched, you will receive a confirmation email with tracking details. Please allow some time for tracking updates to reflect within the courier system.

1.4 Packaging & Handling

All products are securely packaged using internal handling standards to maintain quality and stability during transit. Packaging is discreet and designed to protect product integrity.

1.5 Shipping Area

We currently ship within Australia only. If your location is not serviceable, you will be notified during checkout.

2. Delivery Times

Delivery timelines vary based on your location and courier operations. While we aim for timely delivery, delays caused by external factors such as weather conditions or courier disruptions may occur and are beyond our control.

3. Order Issues

If your order arrives damaged, incomplete, or incorrect, please contact our support team within 48 hours of delivery. Supporting images or documentation may be required for verification.

4. Returns & Exchanges

Due to the sensitive nature of research-grade peptides, we are unable to accept returns or exchanges once products have been dispatched from our facility.

4.1 Non-Returnable Items
• Opened or unsealed products
• Products removed from controlled storage conditions
• Items exposed to external handling after delivery

4.2 Exceptions

In rare cases where an internal error has occurred, return authorization may be granted. All returns must be approved by Celestial Peptide prior to shipment. Instructions will be provided upon approval.

5. Refunds

Refunds are evaluated on a case-by-case basis in situations such as verified order issues, internal processing errors, or product unavailability. Approved refunds will be issued to the original payment method.

6. Cancellations

Orders may be cancelled only if they have not yet been processed or prepared for dispatch. Once an order enters fulfillment, cancellations may no longer be possible. Please contact us immediately for assistance.

7. Contact Us

For any shipping, delivery, or order-related inquiries, please contact our support team:

Celestial Peptide — Support Team
Email: beauty.peptideslab@gmail.com